MINI of Peabody
209 Andover Street, Peabody MA 01960 • Toll Free: 877-212-9727 • Service: 877-212-9727
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
    "Sam Duff was informative, fun, and a great listener!"   –   Elizabeth B., Marblehead, MA Feb 18, 2012
  •   5.0
    "This is the second Mini in our family. Thanks Kevin for all your assistance."   –   John-Peter D., Rockport, MA Feb 13, 2012
  •   5.0
    "I've been saving for a Mini for a while now. When I went to MINI of Peabody, I had a great experience. The whole sales team worked with me to ensure that I got the MINI I wanted, with the Options that were important to me. The Salesman explained the options, and made the decision making very each. More importantly they helped me get the options I wanted and worked within the budget I had set out."   –   Jennifer O., Saugus, MA Feb 9, 2012
  •   5.0
    "I could not be any more satisfied with both the purchase process and also the car. Your staff were all phenomenal. Evans was a pleasure to deal with and the reason why I chose to return and purchase my MINI from your dealership even though there are two other dealers that are much more convenient for me based on proximity to my home and or work. His knowledge of the product, friendliness and demeanor ensured that all my needs were met and I would not hesitate to recommend anybody to seek him out if they were in the market for a MINI. Equally as helpful were Brig and Joel who assisted with my purchase and made sure that their portion of the process was flawless. You are all very lucky to be able to work with such a great team."   –   MINI Owner, South Easton, MA Feb 8, 2012
  •   5.0
    "In evaluating other cars, I noticed that I'd either feel pressured or ignored by other manufacturers. My experience at MINI of Peabody was great. I had done my homework, and my sales rep, Wayne Altavilla, provided me the information I needed and walked me through the process. He was a treat to work with and I'd recommend anyone considering a MINI to contact Wayne. PS -- a customer who had just bought his second MINI turned to me as he left the dealership and said, "If you're thinking of buying one, DO IT!" I hope that was spontaneous and not sponsored. : )"   –   Stephanie F., Arlington, MA Feb 8, 2012
  •   5.0
    "MINI of Peabody's staff was professional and efficient. This is my first car and I only heard grim experiences in the general purchasing process from other drivers. MINI made it so I did not share any of those experiences; it was a pleasure working with them."   –   Brian C., Peabody, MA Feb 8, 2012
  •   5.0
    "Our sales rep was by far the best person I have ever had the pleasure of doing business when purchasing a vehicle. his knowledge, professionalism, integrity, and general empathy for his customers absolutely puts him above the rest in a class of his own. ANY car dealership would be lucky to have an employee like Evans T."   –   Peter D., Danvers, MA Feb 7, 2012
  •   5.0
    "Wayne was absolutely great!"   –   MINI Owner, Somerville, MA Feb 7, 2012
  •   4.5
      –   Julie F., Lexington, MA Feb 7, 2012
  •   5.0
    "Great salesperson who spent a lot of time helping me customize and understand the Options on my MINI."   –   Marybeth C., Boxford, MA Feb 7, 2012
  •   5.0
    "The staff treated us well, we enjoyed our experience, and our sales rep Louis Velasquez was wonderful!"   –   Kim R., Portland, ME Feb 1, 2012
  •   5.0
      –   Philippe L., Cambridge, MA Jan 31, 2012
  •   5.0
      –   Ari B., Cambridge, MA Jan 30, 2012
  •   5.0
      –   Casey F., Wolfeboro, NH Jan 25, 2012
  •   5.0
      –   William U., Braintree, MA Jan 23, 2012
  •   5.0
      –   MINI Owner, Plymouth, MA Jan 23, 2012
  •   5.0
      –   Ismael M., Medford, MA Jan 22, 2012
  •   4.5
      –   Alisa S., Somerville, MA Jan 22, 2012
  •   5.0
      –   Marilyn M., Bridgewater, MA Jan 20, 2012
  •   5.0
      –   Eric P., Groton, MA Jan 17, 2012
  •   4.5
      –   Carol K., Bedford, MA Jan 12, 2012
  •   5.0
      –   Ryan M., Swampscott, MA Jan 11, 2012
  •   4.5
    "Wayne did an outstanding job with the sales process and above and beyond in the delivery on X-Mass eve to our house. My wife was completly surprised and he took the time to show her all the features with a test drive. I will recommend Wayne to anyone who is looking for a Mini. Paul Taylor"   –   Paul T., Arlington, MA Jan 11, 2012
  •   5.0
    "Sam was an outstanding sales person, probably the best I have ever encountered. Very personable, thorough, did not pressure us at all, and was concerned that we got what was best for us. He followed up several times. You are lucky to have him!"   –   Anne T., Medford, MA Jan 11, 2012
  •   5.0
    "Outstanding experience - and I love the car!"   –   Todd G., Newbury, MA Jan 11, 2012
  •   4.0
      –   ., , Jan 11, 2012
  •   5.0
    "the staff was very helpful and efficient - they present the image of a quality dealership that is there to sell great cars and provide outstanding service. third Mini and we hope to have more"   –   Charles B., Peabody, MA Jan 11, 2012
  •   4.0
      –   Nancy S., Gloucester, MA Jan 11, 2012
  •   4.5
    "My sales advisor was responsive and thorough. The experience exceeded my expectations. There was no high-pressure sales techniques by my sales advisor. Why not a five? I felt that the additional warranties, service programs, etc were pushed a bit aggressively by the manager."   –   MINI Owner, Arlington, MA Jan 10, 2012
  •   5.0
      –   Mc M., Saugus, MA Jan 10, 2012
  •   5.0
      –   MINI Owner, Burlington, MA Jan 10, 2012
  •   5.0
      –   Donald W., Byfield, MA Jan 10, 2012
  •   4.5
      –   Sergy Y., Salem, MA Jan 10, 2012
  •   5.0
      –   MINI Owner, Waldoboro, ME Jan 10, 2012
  •   4.5
      –   Gail A., South Portland, ME Jan 10, 2012
  •   5.0
      –   Elizabeth R., Newton, MA Jan 10, 2012
  •   4.0
      –   MINI Owner, Ipswich, MA Jan 10, 2012
  •   5.0
    "This is my 2nd Mini. Your staff is very knowledgeable and helpful."   –   Rita K., Stoneham, MA Jan 6, 2012
  •   5.0
      –   Jim M., Arlington, MA Jan 6, 2012
  •   5.0
    "I did not come to Mini of Peabody to buy that day - I was waiting for service of my 2004 Mini. From the minute I met him Evans was terrific. He took me on a test ride of the Countryman, and I was in love.... Evans walked me through the process of ordering with options and the only bad part was waiting for the new baby to be produced. I really love my new car! Mary K, Portsmouth, NH"   –   Mary K., Portsmouth, NH Jan 3, 2012
  •   4.5
      –   Cathleen W., Ipswich, MA Jan 3, 2012
  •   5.0
    "Love the mini AWD!"   –   MINI Owner, Salem, MA Jan 3, 2012
  •   4.5
      –   MINI Owner, Bedford, MA Jan 2, 2012
  •   5.0
      –   Michelle H., Newburyport, MA Jan 2, 2012
  •   5.0
      –   Nassim K., Cumberland, RI Jan 1, 2012
  •   5.0
    "Very professional operation."   –   MINI Owner, Acton, MA Dec 22, 2011
  •   5.0
    "Wayne was truly exceptional. He answered all my questions, helped me set up my user functions and was pleasant to speak with. No pressure---the MINI speaks for itself!!"   –   Joan C., Melrose, MA Dec 21, 2011
  •   5.0
      –   MINI Owner, Cape Elizabeth, ME Dec 20, 2011
  •   5.0
      –   MINI Owner, Chelmsford, MA Dec 20, 2011
  •   4.5
    "Everyone was very nice and approachable!"   –   MINI Owner, Melrose, MA Dec 20, 2011
  •   5.0
    "This was a great experience. Buying cars is big deal for us and the MINI Peabody staff recognized that and treated us very well. We're very happy with our MINI and have trust that MINI Peabody will treat us well for many years."   –   Erik S., Lexington, MA Dec 18, 2011
  •   5.0
      –   MINI Owner, Belmont, MA Dec 18, 2011
  •   5.0
      –   Michael G., Lexington, MA Dec 18, 2011
  •   5.0
      –   Karen L., Winchester, MA Dec 14, 2011
  •   5.0
      –   Mark V., Concord, MA Dec 10, 2011
  •   5.0
      –   MINI Owner, West Newbury, MA Dec 10, 2011
  •   5.0
      –   MINI Owner, Gloucester, MA Dec 10, 2011
  •   5.0
    "The folks at Mini of Peabody were extremely helpful and friendly. I left the dealership with a car I love. Thanks to Sam and Joel for their assistance!"   –   Jennifer F., Boston, MA Dec 7, 2011
  •   5.0
      –   Howard Z., ANDOVER, MA Dec 6, 2011
  •   5.0
      –   Eric W., Fitchburg, MA Dec 6, 2011
  •   5.0
      –   Alycia A., West Brookfield, MA Dec 4, 2011
  •   5.0
    "I love this dealership - everything from the sales team to the repair depart. That's why I traded in my first MINI for a second MINI."   –   Mary S., Beverly, MA Dec 4, 2011
  •   5.0
      –   MINI Owner, Westford, MA Dec 4, 2011
  •   5.0
      –   Emma R., Charlestown, MA Dec 2, 2011
  •   5.0
    "Great experience...knowledgeable, helpful staff...would highly recommend MINI of Peabody to prospective buyers"   –   MINI Owner, Boxford, MA Nov 30, 2011
  •   5.0
      –   Roger B., Rockport, MA Nov 29, 2011
  •   5.0
    "My overall experience was SUPERIOR. The only issue I had was that there were sooo many choices of vehicles that I had to pick just one (For now). The dealership and finance team were knowledgeable, helpful and there was no pressure to purchase the equipment and material that was being provided during the sale of my new MINI. I like the new member of my family and have issues sharing it with others in my family. The drive is great and handling is nothing that I have experienced before. The team at MINI of Peabody, MA is top notch and will go out of their way to help a customer make the decision that will change their lives."   –   Timothy S., Hanscom Afb, MA Nov 29, 2011
  •   5.0
    "I am truly enjoying my new MINI. I was also particularly pleased with how helpful the dealers were with helping me with my purchase. They went the extra mile to explain all my questions and ensure I left confident that I made good decisions with my package."   –   Patrick O., Boston, MA Nov 28, 2011
  •   5.0
    "Mike did a great job in helping to customize all the radio, ipod, car lock, etc settings for me when I picked up the car - saved me hours in trying to figure out things myself!"   –   Michele T., Wayland, MA Nov 27, 2011
  •   5.0
    "My second MINI purchase at Peabody and it couldn't have gone any better!"   –   Gia B., Windham, NH Nov 27, 2011
  •   5.0
    "This is the 3rd Mini that I have purchased from Mini of Peabody. I am a repeat customer because I love the Mini and your sales staff. I will be driving a Mini for as long as I can keep motoring! :-)"   –   Bonnie L., Chelmsford, MA Nov 26, 2011
  •   5.0
      –   Steven J., Leominster, MA Nov 26, 2011
  •   5.0
      –   Yiyi Q., Westford, MA Nov 23, 2011
  •   4.5
      –   Keith S., Sudbury, MA Nov 23, 2011
  •   5.0
    "It was a really great car-buying experience. This dealership really understood my needs and understands that customers want to be treated respectfully and don't want to waste time."   –   Thomas S., Brookline, MA Nov 23, 2011
  •   5.0
    "My sales manager, Mike, was very helpful in answering all my questions. Buying my first mini was truly a fun experience!"   –   Laura B., Lynnfield, MA Nov 21, 2011
  •   5.0
    "Sam, our "Motoring Advisor", was incredibly patient and helpful through the entire process, really going beyond any normal expectations. He was great about getting back to me with any questions we had. He even cheerfully tracked down and mailed me the cd I left in the mini I was trading in. Thanks! [Please note: Duncan and I bought the mini together but it's my car so I have answered this survey rather than Duncan. ] -Lynda"   –   MINI Owner, Cape Elizabeth, ME Nov 21, 2011
Service Rating 4.6
  •   5.0
      –   MINI Owner, Duxbury, MA Feb 18, 2012
  •   4.5
    "Slight confusion over availability of a loaner."   –   John B., Marblehead, MA Feb 17, 2012
  •   5.0
      –   MINI Owner, Lexington, MA Feb 16, 2012
  •   5.0
      –   Jane H., Winthrop, MA Feb 15, 2012
  •   4.0
      –   Lori K., Somerville, MA Feb 15, 2012
  •   4.5
      –   Kathleen H., MARBLEHEAD, MA Feb 13, 2012
  •   4.5
      –   MINI Owner, Bryantville, MA Feb 13, 2012
  •   5.0
      –   MINI Owner, Acton, MA Feb 12, 2012
  •   4.5
      –   Richard S., Newfields, NH Feb 12, 2012
  •   4.5
      –   MINI Owner, Westborough, MA Feb 10, 2012
  •   5.0
      –   Suzanne W., Strafford, NH Feb 10, 2012
  •   5.0
      –   MINI Owner, Portsmouth, NH Feb 10, 2012
  •   5.0
      –   MINI Owner, MARBLEHEAD, MA Feb 9, 2012
  •   5.0
    "Overall excellent service for addressing MANY ISSUES - only comment being that several 'noise' concerns with respect to rear suspension or hatch back and dashboard remain as they were unable to validate when test-driving."   –   MINI Owner, Stow, MA Feb 8, 2012
  •   5.0
    "Since I had just purchased my CPO MINI the day prior, my sales rep, Wayne Altavilla, made sure that the service team was ready for me to come in. I was greeted promptly by Richard in the service group, who made sure that the shop foreman personally inspected the car. The repair was made within 30 minutes while I waited comfortably in the wifi-equipped lounge. Best service experience ever!"   –   Stephanie F., Arlington, MA Feb 8, 2012
  •   4.0
      –   MINI Owner, Portland, ME Feb 8, 2012
  •   4.5
      –   Laura R., Marstons Mills, MA Feb 8, 2012
  •   4.5
      –   MINI Owner, Newburyport, MA Feb 6, 2012
  •   5.0
    "1"   –   MINI Owner, Farmington, NH Feb 6, 2012
  •   5.0
    "Everyone I spoke to was exceptionally helpful. Brig lives near me and be Ven took my car in...and I got free gum!"   –   Joanne E., Bolton, MA Feb 5, 2012
  •   5.0
      –   MINI Owner, Wakefield, MA Feb 5, 2012
  •   5.0
      –   Mark S., Freeport, ME Feb 5, 2012
  •   4.5
      –   Chet H., williston, VT Feb 4, 2012
  •   5.0
    "This serice was the installation of stripes on my new MINI which I was taking delivery of that day, it was not a scheduled service"   –   MINI Owner, South Easton, MA Feb 4, 2012
  •   5.0
      –   MINI Owner, Lowell, MA Feb 3, 2012
  •   5.0
    "Would like you to open a dealership in Metrowest/Worcester area. I think there's a market out here & I'd love to sell Minis. Great dealership. Keep up the good work!"   –   MINI Owner, Framingham, MA Feb 3, 2012
  •   5.0
      –   Todd B., Salem, MA Feb 3, 2012
  •   5.0
      –   MINI Owner, Newburyport, MA Feb 3, 2012
  •   5.0
      –   MINI Owner, Newburyport, MA Feb 3, 2012
  •   4.5
    "Mark Spanoghe was very pleasant and helpful, making sure to point out service that was available under our extended warranty. He also noticed that I had a book with me, and suggested a quiet area for my wait time, which I appreciated. The added bonus was the gorgeous ice blue Clubman that I got to view in that area. I rated question 3a below as average, solely because no one was at the service desk when I arrived. I'm sure it was rather busy, being a Saturday, so the brief wait was not a problem and when Mark came over it was with haste, so I believe is was an unusual occurrence."   –   Judith G., Lynn, MA Feb 2, 2012
  •   4.5
    "my mini is still 'thumping' (since tires were put on two years ago)... there have been repairs to what was suspected that was making the noise/feel, and those parts needed to be replaced, but it continues to 'thump'..."   –   Sue B., Weston, MA Feb 2, 2012
  •   5.0
    "The service staff is always helpful and courteous."   –   Peggy C., Littleton, MA Feb 1, 2012
  •   3.5
      –   Tracy N., Newburyport, MA Feb 1, 2012
  •   5.0
      –   Kathleen C., Boston, MA Feb 1, 2012
  •   5.0
      –   MINI Owner, Lowell, MA Feb 1, 2012
  •   4.5
    "Although disappointed that my brand new countryman needed service, I was pleased that I was able to drop it off and pick it up in the same day. Service staff were friendly and accommodating."   –   Nicole M., Salem, MA Jan 31, 2012
  •   4.5
      –   Peter H., Arlington, MA Jan 31, 2012
  •   4.5
      –   MINI Owner, Medway, MA Jan 30, 2012
  •   5.0
      –   MINI Owner, Waquoit, MA Jan 29, 2012
  •   5.0
    "Excellent service, as usual. Mini of Peabody is truly exceptional when compared to other service facilities."   –   MINI Owner, Bedford, MA Jan 29, 2012
  •   5.0
    "Great Service"   –   John K., South Thomaston, ME Jan 29, 2012
  •   4.5
      –   Richard M., New Castle, NH Jan 27, 2012
  •   4.5
    "Was a good experience, but it seems like an hour and a half was a long time to change a tire and get a car wash and I was the second car on the list."   –   MINI Owner, North Reading, MA Jan 27, 2012
  •   5.0
      –   Mary Jane D., Peabody, MA Jan 27, 2012
  •   4.5
    "fantastic. i just went in for winter service, but the technician found an oil leak. it was under warranty and repaired at no cost. totally great. thanks"   –   MINI Owner, Jamaica Plain, MA Jan 26, 2012
  •   4.5
      –   MINI Owner, Townsend, MA Jan 26, 2012
  •   5.0
      –   Meaghan K., Salisbury, MA Jan 25, 2012
  •   5.0
    "I always have a good feeling going to get my car serviced at Mini of Peabody. And I'm still happy when I leave for I know they took great care of my car."   –   Brenda S., Sudbury, MA Jan 25, 2012
  •   5.0
      –   Judi P., Portsmouth, NH Jan 23, 2012
  •   2.5
      –   Marcy P., Acton, MA Jan 23, 2012
  •   3.0
      –   Karen T., Boston, MA Jan 23, 2012
  •   5.0
      –   MINI Owner, Boxford, MA Jan 22, 2012
  •   5.0
      –   Erin B., Bedford, MA Jan 22, 2012
  •   4.5
      –   Roberta P., Bolton, MA Jan 21, 2012
  •   4.5
      –   MINI Owner, Waltham, MA Jan 21, 2012
  •   4.5
      –   Kristen M., E Falmouth, MA Jan 20, 2012
  •   4.5
    "Thanks for letting me see how the Mini Folding Bike fits in to the boot while I was waiting for service to be completed. The new boxed one looks beautiful & I look forward to taking it on my road trip South!"   –   Joanne W., Salem, MA Jan 19, 2012
  •   4.5
      –   MINI Owner, Boxford, MA Jan 19, 2012
  •   4.5
    "It's always a pleasant experience at the dealership. I even manage to get some work down! The only reason it wasn't a truly exceptional experience was the f/u req'd for inspection. Ticker was reset, and now inspection is rejected until I drive 150 miles, meaning I have to make another trip into inspection station."   –   Jacqueline F., Marblehead, MA Jan 19, 2012
  •   5.0
      –   Melinda Z., Marblehead, MA Jan 18, 2012
  •   4.0
      –   Kimberly S., Carlisle, MA Jan 18, 2012
  •   5.0
      –   Amy S., Weymouth, MA Jan 18, 2012
  •   4.0
      –   Susan C., SHARON, MA Jan 17, 2012
  •   3.5
    "A new problem has developed post service. I have made another appointment to deal with it."   –   James Michael D., Newton Center, MA Jan 17, 2012
  •   4.5
      –   Margaret B., Camden, ME Jan 16, 2012
  •   5.0
      –   MINI Owner, Marblehead, MA Jan 16, 2012
  •   5.0
      –   Lorraine M., NORTHBOROUGH, MA Jan 16, 2012
  •   4.5
    "MINI of Peabody had a tough two jobs in a row here, an install of the Alpine retrofit kit, and then a JCW Tuning Kit muffler that was not holding up and needed replacement. It took a long time, due to two amplifiers in a row being defective, and then the muffler had to be ordered from Germany... but MOP did everything it could. What would have made it a 5, would have been to have communicated regularly without my asking for status (I think even an email a day that said "no news yet" is better than silence). One thing that specifically wasn't communicated is that I thought that from Germany just a muffler hanger was coming, where it was the entire muffler, which is why it took so long. But the whole time I thought it was just a tiny metal piece! All in all I was not inconvenienced as a great loaner was provided."   –   Eduardo G., Lexington, MA Jan 15, 2012
  •   4.5
      –   MINI Owner, Medford, MA Jan 15, 2012
  •   4.5
      –   MINI Owner, Rochester, NH Jan 15, 2012
  •   5.0
      –   MINI Owner, Newburyport, MA Jan 15, 2012
  •   4.0
      –   Irene M., Cambridge, MA Jan 14, 2012
  •   5.0
    "Service at Peabody is always great! Mark is the Best!!"   –   Nikki S., North Reading, MA Jan 14, 2012
  •   4.5
      –   MINI Owner, Lunenburg, MA Jan 13, 2012
  •   5.0
      –   Kerri B., Chelsea, MA Jan 13, 2012
  •   5.0
    "Very professional experience with Wayne A. Delighted we selected M of P for our new Countryman!"   –   ., , Jan 12, 2012
  •   4.5
      –   Benjamin G., Marblehead, MA Jan 12, 2012
  •   4.0
      –   MINI Owner, Quincy, MA Jan 12, 2012
  •   5.0
      –   Dmitriy S., Marblehead, MA Jan 12, 2012
  •   5.0
      –   Catherine M., Rockport, MA Jan 12, 2012
  •   4.5
      –   Julie C., Billerica, MA Jan 12, 2012
  •   5.0
      –   MINI Owner, Lowell, MA Jan 12, 2012
  •   5.0
      –   MINI Owner, Andover, MA Jan 12, 2012
  •   4.5
      –   MINI Owner, Boxford, MA Jan 12, 2012
  •   4.5
      –   James K., Somerville, MA Jan 11, 2012
  •   5.0
      –   MINI Owner, Hampton, NH Jan 11, 2012
  •   4.5
    "Car was in and out on time with all issues addressed."   –   Andrew C., Boston, MA Jan 11, 2012
  •   5.0
    "We developed car problems over the holiday weekend. We did not make an appoint, rather we simply showed up to Mini of Peabody. They were extremely accommodating. They met us right away, worked our car into the schedule and had all of our problems resolved within four or five hours."   –   Cara M., Cambridge, MA Jan 10, 2012
  •   3.0
    "Although I felt the service department (specifically Mark) tried to be helpful for my condensation issue, after almost a week they were unable to find the cause. that I could live it. it was the way I felt push-pulled to fix my windshield (i had gotten a tiny crack ON MY WAY to the dealership) that was distressing. I was still thinking that the windshield might have been the problem with the condensation. but because of warranties and the stipulation that I would have to front the money to have my windshield replaced, it became a hassle to resolve. I spoke to a manager, Gary, but felt he wasn't very sympathetic overall, maybe tired of my complaint? not sure. so I picked up my car, having no answer to the condensation issue. I will say it hasn't happened since I gave them the car, and I am inclined to think that maybe a full car wash might have been the problem~i.e. wet carpeting??? Also I decided to only repair the crack, not replace, due to my car being less than a year old and it would break the seal and not be covered by MINI. Unfortunately this experience has tainted my view a bit of the MINI service dept. given that I was left to figure out my issues myself, even after I purchased my car with the promise that with ANY problem, concern or issue, MINI would be there to take care of it."   –   Penni L., Chelmsford, MA Jan 9, 2012
  •   5.0
      –   Lynda W., Reading, MA Jan 9, 2012
  •   5.0
      –   Thomas O., Rockport, MA Jan 8, 2012
  •   4.5
    "Format this questionnaire for IOS devices, such as iPad/iPhone!"   –   Alec S., Ipswich, MA Jan 8, 2012
  •   5.0
      –   Ann L., Salisbury, MA Jan 8, 2012
  •   5.0
      –   Alycia A., West Brookfield, MA Jan 8, 2012
  •   4.5
    "Great experience! Just, my car is still saying 'service'. How can we fix that?"   –   Abigail C., Medford, MA Jan 7, 2012
  •   5.0
      –   Gokul P., North Andover, MA Jan 6, 2012
  •   5.0
      –   Andrew L., Gloucester, MA Jan 6, 2012
  •   5.0
    "It is always a pleasure to deal with Mini of Peabody's service department. The facility is state-of-the-art and the staff is very personable."   –   David C., Acton, MA Jan 6, 2012
  •   5.0
      –   Beverly G., Methuen, MA Jan 6, 2012
  •   5.0
      –   Wallace R., Nahant, MA Jan 6, 2012
  •   5.0
    "As usual Exceptional service for arriving to departure"   –   Gail W., Bedford, MA Jan 6, 2012
  •   5.0
      –   MINI Owner, Brookline, MA Jan 3, 2012
  •   4.5
    "I always love spending time at the MINI dealership. The cafe is comfortable and the game room is fun. Snacks are appreciated! And I love seeing the new MINIs without pressure from salespeople."   –   Suzanne E., Billerica, MA Jan 3, 2012
  •   5.0
    "Please use Lee instead of Orelee, thx. Not many other Orelee's around!"   –   Orelee P., Rye, NH Jan 3, 2012
  •   4.5
      –   MINI Owner, Rockport, MA Jan 3, 2012
  •   5.0
    "Mark Spahoghe and the service staff were exceptional and we drove away feeling safe and very happy with our Mini Cooper. We rely on the Cooper to perform excellently because we live in the mountains of Maine and have to drive plenty of miles. We're on the road by 5am and the Cooper starts reliably and handles well in the snow and on ice. Mini of Peabody has proven to be an excellent dealership and our annual visit is always pleasant, reliable, and memorable---thanks to an exceptionally well trained staff. They set the bar for the the concept of "professional"."   –   MINI Owner, Bryant Pond, ME Jan 2, 2012
  •   4.0
      –   James W., Gloucester, MA Jan 1, 2012
  •   4.0
    "Was very good at following up with tire hazard insurance, but I had to remind the service manager to detail the car, which could have been done a day earlier."   –   MINI Owner, Bedford, MA Dec 31, 2011
  •   4.5
    "Even though it's two hours from my house, taking my Countryman to Mini of Peabody for service is a fun experience. Got to see the new Coupe (gorgeous!) and worked at a desk with great coffee and free Wifi. The people and service are worth the drive."   –   Candace K., Cape Elizabeth, ME Dec 31, 2011
  •   5.0
      –   Bernard F., Manchester, MA Dec 31, 2011
  •   4.5
      –   MINI Owner, Lowell, MA Dec 31, 2011
  •   3.0
    "Service took too long for just a change of tyres and nobody seemed to know whether we had ordered just tyres or wheel rims and tyres. At a cost of approx 2500 it is disappointing that Mini could not provide toes for the summer typres. Audi did this for my Q5 and the switch was much more efficient"   –   Dominic P., Concord, MA Dec 30, 2011
  •   4.5
      –   Todd B., Acton, MA Dec 30, 2011
  •   4.5
      –   Mark G., North Andover, MA Dec 30, 2011
  •   5.0
    "Service is exceptional in all areas."   –   Cathleen R., Hampton, NH Dec 29, 2011
  •   4.5
      –   Mark M., Bolton, MA Dec 28, 2011
  •   5.0
      –   Paul H., Rowley, MA Dec 27, 2011
  •   4.5
      –   Rebecca T., Melrose, MA Dec 27, 2011
  •   4.5
    "I only had to have a tire replaced because I picked up a screw."   –   Carol M., Revere, MA Dec 27, 2011
  •   4.5
      –   MINI Owner, , Dec 27, 2011
  •   4.0
    "Took longer than I feel it should have."   –   MINI Owner, Wayland, MA Dec 24, 2011
  •   4.0
      –   Kathleen H., Haverhill, MA Dec 23, 2011
  •   3.5
    "My window issue was not totally resolved-(goes up & down erratically when button pushed to go up)"   –   Mary R., Amesbury, MA Dec 22, 2011
  •   4.5
    "Most everything went well but I was a little bummed that my Sirius radio wasn't working when I got the car back"   –   Michael J., Windham, ME Dec 22, 2011
  •   5.0
      –   Mark S., Freeport, ME Dec 22, 2011
  •   5.0
      –   Andrew P., Athol, MA Dec 22, 2011
  •   5.0
      –   Jillian R., Marblehead, MA Dec 22, 2011
  •   5.0
      –   Robert H., Bolton, MA Dec 22, 2011
  •   4.5
      –   Miriam D., Newmarket, NH Dec 21, 2011
  •   5.0
    "Went in for a winterization and from the first contact, when I requested an appointment, to the pick up, the MINI experience was awesome. Friendly, courteous, respectful. Even when more work was needed, I was assured that it was all covered by the great warranty. They gave me a ride to my daughter's and I passed the time pleasantly, knowing that my car was being taken care of."   –   Mara B., Bedford, MA Dec 21, 2011
  •   4.5
      –   MINI Owner, Wakefield, MA Dec 21, 2011
  •   5.0
      –   Naomi V., Holbrook, MA Dec 18, 2011
  •   5.0
      –   Denitsa V., Lincoln, MA Dec 16, 2011
  •   4.5
      –   MINI Owner, Melrose, MA Dec 16, 2011
  •   5.0
      –   Eliot S., PEABODY, MA Dec 16, 2011
  •   4.5
      –   MINI Owner, Marblehead, MA Dec 15, 2011
  •   4.5
      –   Geoffrey M., Winchester, MA Dec 15, 2011
  •   5.0
    "The service department's communication at MINI of Peabody is excellent. I am treated with respect, and any aspect of what requires work on my car is thoroughly explained. I also appreciate not being "oversold.""   –   Anne N., AYER, MA Dec 14, 2011
  •   5.0
      –   Pamela K., Marlborough, MA Dec 14, 2011
  •   5.0
    "I cannot think of anything that needs to be changed. From the initial greeting to my driving away with a freshly cleaned MINI, the dealership is the best that I have experienced in over 60 years of driving."   –   E H., Sandwich, MA Dec 14, 2011
  •   4.5
      –   MINI Owner, Concord, MA Dec 14, 2011
  •   4.5
      –   MINI Owner, LYNN, MA Dec 14, 2011
  •   5.0
      –   Candace J., York, ME Dec 14, 2011
  •   4.5
      –   Joan D., Melrose, MA Dec 14, 2011
  •   5.0
    "I had annual service done, and even though I am still covered under warranty 2 years in, I was pleasantly surprised that I didn't have to pay anything. Yes, I in effect paid in advance since the warranty gets built into the purchase price, but still, contrary to so many other places, there is no hard sell, high pressure upgrading and add on charges that we are so used to getting. Thanks for making the Mini experience the best!"   –   Stephen G., Wayland, MA Dec 14, 2011
  •   5.0
      –   Roger H., Bangor, ME Dec 14, 2011
  •   5.0
      –   Philip B., Lexington, MA Dec 13, 2011
  •   4.5
      –   Paul S., Ipswich, MA Dec 12, 2011
  •   5.0
      –   Stephen L., Salem, MA Dec 10, 2011
  •   4.5
      –   Eileen D., Medford, MA Dec 10, 2011
  •   4.5
      –   Judy D., Gloucester, MA Dec 9, 2011
  •   5.0
    "Extremely helpful and courteous in addressing all my car service concerns."   –   Michelle P., Melrose, MA Dec 9, 2011
  •   5.0
    "It is a pleasure to visit Mini of Peabody. Not only do they perform the maintenance I've scheduled, they also provide coffee and treats, plus wash and vacuum my car! The atmosphere is totally positive. Thank you!"   –   Carole R., Beverly, MA Dec 9, 2011
  •   4.5
      –   Judith F., Lowell, MA Dec 9, 2011
  •   5.0
    "mark from service,is the best guy ever! he let me know every move that was made on the mini....."   –   Daniel D., Burlington, MA Dec 8, 2011
  •   5.0
      –   Jeffrey R., Westminster, MA Dec 8, 2011
  •   5.0
      –   Elizabeth G., Tewksbury, MA Dec 7, 2011
  •   5.0
      –   Michael B., Winchester, MA Dec 7, 2011
  •   4.5
      –   MINI Owner, Dedham, MA Dec 7, 2011
  •   4.5
      –   Timothy B., Deep River, CT Dec 7, 2011
  •   5.0
    "The best!"   –   Sabrina L., Middlesex, VT Dec 7, 2011
  •   5.0
      –   Joseph R., Westford, MA Dec 7, 2011
  •   4.5
      –   Robert A M., Rockport, MA Dec 7, 2011
  •   4.0
      –   Robert S., Ayer, MA Dec 6, 2011
  •   4.0
    "THIS visit was well done, - but I came in to fix a leak in my coolant system - at the thermostat, and left having replaced two engine gaskets, four brake pads and two rotors. Don't get me wrong - I am glad that this service technician discovered these critical items - BUT - I had been in in August to have the car thoroughy inspected and 'tuned up' - the brakes were clearly an issue then (given what was left of them) and should have been brought to my attention. NOT happy about that. I didn't know at the time to complain about this."   –   Deborah C., Newton, MA Dec 6, 2011
  •   5.0
    "The staff was very helpful and friendly. The service appointment was extremely quick."   –   MINI Owner, Scarborough, ME Dec 6, 2011
  •   4.0
    "The one flaw with my service appointment was that I was surprised to find a large number of added miles on my car. I assume a test drive was needed, but I would have expected that to be no more than a few miles. I was very surprised to find significant added mileage (well over 50 miles) and 1/3 of a tank of gas used."   –   Cynthia G., Arlington, MA Dec 6, 2011
  •   5.0
      –   MINI Owner, Salem, MA Dec 6, 2011
  •   3.5
    "I have had to replace 2 tires since I bought my mini in April. The dealership is 1 1/2 hours from my home. I would like to be able to get a tire from somewhere in the Worcester County area. It took me 3 hours of driving and 2 hours at the dealership to have one tire replaced. (I have CNA warranty) Any help will be appreciated. So far, no one at the dealership was able to give me another option."   –   Teresa S., Dudley, MA Dec 6, 2011
  •   4.0
    "Only issue was that the wi-fi wasn't accessible by any customers for some reason."   –   MINI Owner, , Dec 6, 2011
  •   4.5
      –   Maureen B., WOBURN, MA Dec 6, 2011
  •   2.5
    "Mark Spanoghe was exceptional in that he was respectful of my time. He knew I had a meeting to attend in the next town at a certain time. Once he knew that the vehicle needed additional warranty work, he arranged for a loaner so that I was able to make the meeting. However, why does a vehicle with 25k miles need a new water pump?"   –   Christopher H., Marshfield Hills, MA Dec 4, 2011
  •   5.0
    "I had a couple of concerns about my MINI and past visits. Graham took my concerns seriously and attempted to the best of his ability to fix past oversights."   –   Judith C., Falmouth, ME Dec 3, 2011
  •   4.0
      –   Elizabeth L., Charlestown, MA Dec 2, 2011
  •   4.5
      –   Frank S., Somerville, MA Dec 2, 2011
  •   4.0
      –   Paul D., Topsfield, MA Dec 2, 2011
  •   5.0
      –   Jameson M., Winthrop, MA Dec 2, 2011
  •   4.0
      –   MINI Owner, S Dartmouth, MA Dec 2, 2011
  •   4.5
      –   MINI Owner, Lexington, MA Dec 1, 2011
  •   5.0
    "Everyone was very kind and respectful. Maintenance was completed in a timely manner (while I waited) and the waiting area was very comfortable and friendly."   –   Melinda M., Dayton, ME Dec 1, 2011
  •   3.5
    "the service and people were nice,however, 2.5 hours was too long for me. I would have had to Waite for a time frame instead of being overbooked."   –   MINI Owner, Salem, MA Dec 1, 2011
  •   4.5
      –   Michelle C., Southborough, MA Dec 1, 2011
  •   4.5
      –   Louise B., Gloucester, MA Dec 1, 2011
  •   5.0
      –   MINI Owner, Wakefield, MA Dec 1, 2011
  •   4.0
      –   John M., Lexington, MA Nov 30, 2011
  •   4.0
      –   MINI Owner, Rye, NH Nov 30, 2011
  •   5.0
      –   Dennis M., Revere, MA Nov 29, 2011
  •   4.5
      –   Joan S., Cape Neddick, ME Nov 29, 2011
  •   5.0
      –   MINI Owner, Newburyport, MA Nov 29, 2011
  •   4.5
      –   Keri P., Malden, MA Nov 29, 2011
  •   5.0
    "The work was completed in less time than originally expected which was helpful because I was waiting there."   –   Jeanne M., Falmouth, ME Nov 29, 2011
  •   4.5
      –   Eric F., Barrington, NH Nov 28, 2011
  •   5.0
      –   MINI Owner, Braintree, MA Nov 26, 2011
  •   2.5
    "When i arrived for my appt the two service people were on the phone for an extremely long time. Finally the nice young woman behind the desk took care of all my paperwork. I had my two young children with me, so i took them upstairs to entertain them - after nearly 45 min I went downstairs to check on my car and it was STILL SITTING THERE!!!! They had not even brought it out back to diaginose. I could not believe it. Finally they brought my car out back and then told me that the thermostat system had died, and car is only six months old!! They fixed our car and we were on our way. But horrible customer service."   –   Tracy N., Newburyport, MA Nov 26, 2011
  •   3.0
      –   MINI Owner, Haverhill, MA Nov 26, 2011
  •   5.0
      –   Marc S., Freeport, ME Nov 25, 2011
  •   5.0
      –   Marc S., Freeport, ME Nov 25, 2011
  •   5.0
      –   Joel D., Danvers, MA Nov 25, 2011
  •   3.5
      –   James R., Wakefield, MA Nov 25, 2011
  •   3.5
      –   Rena F., Salem, MA Nov 25, 2011
  •   4.5
      –   Elizabeth C., Standish, ME Nov 24, 2011
  •   4.5
      –   William P., Auburn, ME Nov 23, 2011
  •   4.0
      –   Ryan C., Winthrop, MA Nov 23, 2011
  •   4.5
      –   Christie W., Reading, MA Nov 22, 2011
  •   4.5
      –   MINI Owner, Wakefield, MA Nov 21, 2011
  •   5.0
    "Once again, the service team @ Mini of Peabody was awesome. Very professional group!!!!"   –   Lisa P., Haverhill, MA Nov 21, 2011
MINI of Peabody 209 Andover Street Peabody , MA 01960 Sales: 877-212-9727